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FAQ
The Ins And Outs of How We Do Business
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Could my cleaner bring cleaning supplies?Yes! We will gladly provide you with the necessary house cleaning supplies for an additional cost of $21. (Vacuum delivery and ladders are not included in this price.) Prices for commercial cleaning supplies may vary. Check out our More For You options, or chat with us today for a quick quote.
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Is window cleaning offered?Yes, we do provide interior window cleaning. Check out our More For You options, or chat with us today for a quick quote.
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How soon should I cancel my appointment?You must cancel your appointment at least 24 hours before your appointment. Contact us at (718) 300-7853 or chat with us today for a quick response to any queries.
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How can I tip my cleaner?Tips are optional and can be given in cash directly to the cleaner. If you would like to tip the cleaner directly from your account, please get in touch with us. We will send you an invoice for your chosen amount and a 3% transaction fee. You can also tip the cleaner via Zelle at (718) 300-7853. In the notes space, please leave the cleaner's name. If you have any questions, please feel free to contact us.
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How do personalized cleaning services work?We will work based on your needs and specifications. All customized services require a minimum of three hours for both commercial and residential projects.
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I want to provide cleaning supplies, what supplies should I have or purchase?Supplies can be added to your reservation for just $21, or you can provide them. We recommend purchasing any brand of your choice to clean the bathroom, ideally with bleach, disinfectant liquid for kitchen counters, products for removing grease from the stove, oven, and microwave, cleaning products for your floors, disinfectant liquid for cleaning the surfaces around, Windex for your mirrors and/or windows, Bounty, sponges, scrub brushes, microfiber cloths, gloves, plastic bags, and a broom and mop of your choice.
Billing,
Terms & Conditions
Tidy Cleaning Care requires a 24-hour cancellation notice. We do not charge a fee if you notify our office at (718) 300-7853 or info@tidycleaning.care during regular business hours within the required timeframe. Please note that if you cancel an upcoming booking with less than [24] hours' notice, a fee of [50]% of the cleaning cost will be applied, and the remaining amount will be refunded electronically. Once the cleaners arrive at your premises, the booked service cannot be adjusted to do less work than initially agreed upon; however, additional services can be added or extended upon request.
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Rescheduled bookings must be made at least [2] days in advance. Bookings rescheduled with less than [2] days notice will incur an additional fee of $35.
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Payment Methods: We accept credit and debit cards, including MasterCard, Visa, Discover, American Express, and more. Cash payments are not accepted. All services must be paid for through our website or via Zelle. A 4% transaction fee imposed by your financial institution for processing your order will be added to the total service amount unless you pay through Zelle. Payments via Zelle should be sent to 718-300-7853 under Tidy Mc Services LLC.
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Invoices: After receiving confirmation of your service or acceptance of your quote, you will receive a separate email with your invoice details. Please review it and ensure payment is completed before the due date. All payments must be made at least 12 hours before cleaning to guarantee and confirm your service. A late payment fee of $35 will be applied to any invoices submitted past the due date.
Late Access Fee: Your cleaning service is set to start on time. Please note that you will receive a text message and email notification when your cleaner is ready to begin. If your cleaner waits more than [15] minutes to access your residence, a late access fee of $25 will be charged to your account.
Plan and Package Restrictions: All plans, packages, and cleaning frequencies may have restrictions. We strongly encourage all our valued customers to review the guidelines before booking any service. We will make every effort to complete all your cleaning needs within the specified timeframe of your booking; however, if additional time is needed for extra care, you will be notified at least one hour in advance. We can finish your service within the booked time or extend it upon request.
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Pending Bookings: If you do not utilize a booking, part of your established cleaning plan or frequency services will be credited as a pending service that you can schedule at your convenience.
Cleaning Service Plans and Frequency: You may cancel your services at any time; they expire at the end of your current billing cycle. However, you must notify us at least [7] days before the end of the billing cycle. Service cancellations with less than [7] days' notice will incur a $45 fee.
Cleaner Request: Once your account is created, we will assign you a cleaner. We aim to provide consistent service, so we will always strive to send you the same cleaner for each service. However, there may be instances when we cannot do so for various reasons. Please let us know if you would like to request a specific cleaner, and we will work with you to schedule a suitable day and time.
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100% Satisfaction Guaranteed: Your satisfaction is important to us, and all our cleaning services are guaranteed. We will notify you at least one hour before your service is scheduled to be completed. We recommend ensuring that all areas have been cleaned to your satisfaction before the cleaners leave to confirm they have met your expectations. If your service was not completed to your satisfaction, we will extend your service for an additional hour at no extra charge. Once the service has been completed, we cannot process any claims under our guarantee policy. Claims cannot be processed if you cannot verify that the cleaning staff met your expectations during the scheduled cleaning time and the extended period. No monetary refunds will be issued at any time for any reason.
Staff Safety: If your cleaning service must be canceled due to safety concerns regarding any staff members during the cleaning service, 50% of the total cost will be charged, with the remaining amount refunded.
Contact Us: Feel free to reach out if you need assistance with booking or have any questions.
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Thank you!
We're here for you.
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