Policies & Procedures
Cancellation Policy
We require a 24-hour notice for cancellations. Cancellations made within this timeframe during business hours will not incur a fee. To cancel, contact us at: 📞 (718) 300-7853 📧 info@tidycleaning.care. Cancellations with less than 24 hours’ notice will incur a 50% cancellation fee based on the total service cost. The remaining balance will be refunded electronically. Once cleaners arrive at your location, services cannot be reduced, though you may add or extend services based on availability.
Rescheduling Policy
Rescheduling must be requested at least 48 hours (2 days) in advance. Requests with less than 48 hours’ notice will incur a 50% rescheduling fee based on the total service cost.
Payment Methods
We accept credit and debit cards (Visa, MasterCard, Discover, American Express). Cash is not accepted.
You may pay via: Our Website
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Zelle (Send to (718) 300-7853 | Recipient: Tidy Mc Services LLC)
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💳 A 4% transaction fee applies to all non-Zelle payments (imposed by your financial institution).
Invoices & Payment Timeline
After booking or quote confirmation, you will receive a separate email with your invoice. Full payment is required at least 12 hours before your scheduled cleaning. Late payments will result in a $35 late fee.
Late Access Fee
You will be notified via text and email when your cleaner is ready to begin. If access is delayed by more than 15 minutes, a $25 late access fee will be applied.
No-Show Fee
If you fail to appear for your appointment or provide access—and do not give 24 hours' notice—a 50% no-show fee will be charged. This fee helps offset the time, transportation, and resources reserved for your booking, which cannot be reallocated on short notice.
Cleaning plans may include service-specific restrictions—please review them carefully before booking. We strive to complete all cleaning services within the reserved time. If more time is needed, you’ll be notified at least 1 hour in advance and may choose to: Conclude the service as scheduled, or extend the service for an additional fee.
Pending Bookings
Any unused cleaning from your plan will be saved as a pending service credit for future use.
Plan Cancellations
You may cancel your cleaning plan at any time. Service will continue through your current billing cycle. Cancellation requests must be submitted at least 7 days before the cycle ends. Late cancellations will result in a $45 cancellation fee.
Cleaner Assignment & Requests
Once your account is active, you’ll be assigned a dedicated cleaner. We aim for consistency and will send the same cleaner whenever possible. If you have a preferred cleaner, let us know — we’ll do our best to accommodate your request.
Supplying Cleaning Products
You’re welcome to provide your own cleaning supplies — or, for your convenience, we can bring a complete professional set: Standard Products: $25, and Organic Products: $45. If you prefer to use your own products, we recommend having the following items available: Recommended Cleaning Products: Bathroom: Any cleaner with bleach, Kitchen Counters: Disinfectant liquid, Stove, Oven & Microwave: Degreasing cleaner, Floors: Cleaner suitable for your specific floor type, Surfaces: General disinfectant liquid, Mirrors & Windows: Windex or similar glass cleaner. Recommended Tools & Materials: Paper towels (Bounty or similar quality), Sponges and scrub brushes, Microfiber cloths, Gloves, Plastic trash bags, and a Broom and mop of your choice.💡 Need help choosing products or gathering supplies? Just reach out — we’re happy to assist!
100% Satisfaction Guarantee
Your satisfaction is our top priority. That’s why every service is backed by our 100% Satisfaction Guarantee. We encourage you to review your space before your cleaners leave to ensure all tasks meet your expectations. If any area doesn’t meet your standards, we’ll gladly provide up to 30 additional minutes of service at no extra cost to address your concerns. ⚠️ This guarantee is valid only if concerns are reported before service completion, during the original service window, or any approved extension. If the space is not inspected before the cleaner departs and issues are reported later — even on the same day — we will not be able to return for touch-ups under the same booking. To ensure your complete satisfaction, please inspect your space before completion and report any concerns directly to the cleaner or our office before they leave.
Staff Safety Policy
If our team must cancel a service due to unsafe conditions, 50% of the service cost will be charged. The remaining balance will be refunded.
Need Help?
Questions? Changes? Concerns? We’re here to assist you!
📞 (718) 300-7853 📧 info@tidycleaning.care