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FAQ
The Ins And Outs of How We Do Business
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Do I need to provide cleaning supplies?We will gladly provide you with the necessary house cleaning supplies for an additional cost of $21. (Vacuum cleaner delivery is not included in this price.) Prices for commercial cleaning supplies can vary. Take a look at our More For You options or chat with us today for a quick quote.
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Is window cleaning offered?Yes, we provide interior window cleaning. Take a look at our More For You options or chat with us today for a quick quote.
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How soon should I cancel my appointment?You must cancel your appointment at least 24 hours before your scheduled appointment time. Contact us at (718) 300-7853 or chat with us today for quick response to more queries.
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I want to provide cleaning supplies, what supplies should I purchase?Supplies can be added to your reservation for just $21 or you can provide them. We recommend purchasing any brand of your choice to clean the bathroom ideally with bleach, disinfectant liquid for kitchen counters, removing grease from the stove, oven, and microwave, any cleaning products for your floors, disinfectant liquid to clean the surfaces around, Windex for your mirrors and/or windows, bounty, sponges, scrub brushes, microfiber cloths, gloves, plastic bags, broom and mop of your choice.
Billing,
Terms & Conditions
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Tidy Cleaning Care requires a 24-hour cancellation notice. Tidy Cleaning Care does not charge a fee if you notify our office at (718) 300-7853 or info@tidycleaning.care during regular business hours within the agreed-upon time frame. Please note that if you cancel an upcoming booking with less than [24] hours' notice, a fee of [50]% of the cleaning cost will be charged, and the remaining amount will be refunded electronically. Once the cleaners arrive at your space, the booked service cannot be adjusted to do less work than agreed upon, however, services can be added or time extended if requested.
Rescheduled Bookings. Must be rescheduled at least [24] hours in advance. All bookings rescheduled with less than [24] hours' notice will incur an additional fee of $35.
Payment Methods. We accept any credit or debit card, such as MasterCard and Visa. We do not accept cash payments. All services are paid through our website or Venmo. A 3% transaction fee will be added to the total amount of your service. A transaction fee is a charge imposed by your financial institution to process your purchase.
Late Access Fee. Your cleaning service is scheduled to start on time; please note that you will be notified by text message and email when your cleaner is ready to begin your service. If your cleaner waits more than [15] minutes to access your residence, a late access fee of $25 will be charged to your account.
Plan and Package Restrictions. All plans, packages, and cleaning frequencies have restrictions. We strongly encourage all our valued customers to read the rules before booking any service. We will do our best to complete all your cleaning needs within the time specified in your booking, but if additional time is needed due to extra care, you will be notified at least one hour in advance. We can complete your service within the booked time or extend it upon request.
Pending Bookings. If you do not use a reservation, part of your already established cleaning plan or frequency service will be credited as a pending service that you can schedule at your convenience.
Cleaning Service Plans and Frequency. All services can be canceled at any time and expire at the end of your current billing cycle. Please note that you must notify us at least [7] days before the end of your billing cycle. All service cancellations with less than [7] days' notice will incur a $45 fee.
Cleaner Request. Once your account is created, we assign you a cleaner. Our goal is for you to receive a consistent service. We will always do our best to send you the same cleaner in each service. However, there are times when we are unable to do so for various reasons, but if you would like to stick with a particular cleaner, please let us know and we will work with you to schedule the most suitable day and time.
100% Satisfaction Guaranteed. Your satisfaction is very important to us, which is why all our cleaning services are guaranteed. We will notify you at least one hour before your service is about to be completed. We recommend that you verify that all areas have been cleaned to your satisfaction before your cleaners leave to ensure they have met your cleaning expectations. If your service was not completed to your satisfaction, we will extend your service for an additional hour at no extra charge. Once the service has been completed, we cannot process any claims under our guaranteed service policy. If you are unable to verify that the cleaning staff met your expectations during the agreed-upon cleaning schedule and the extended time, we will not be able to process any claims. No monetary refunds will be issued at any time for any reason. If a complaint is filed for unsatisfactory service or any incident, an investigation will be opened. It may take up to (3) weeks to complete the process on our end, we recommend that you send us as much evidence as possible to help the administrative team make the best decision. A determination will be communicated by email no later than (21) days.
​Staff Safety. If your cleaning service needs to be canceled due to a safety concern towards any of our staff members during the cleaning service, 50% of the total cost of your service will be charged and the remaining amount will be refunded.
Contact Us. Feel free to contact us if you need help with your booking or have any questions.
100% Satisfaction Guaranteed
We're here for you.
Tidy Cleaning Care.