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FAQ

The Ins And Outs of How We Do Business

  • Do I need to provide cleaning supplies?
    We will gladly provide you with the necessary house cleaning supplies for an additional cost of $17. (Vacuum cleaner delivery is not included in this price.) Prices for commercial cleaning supplies can vary. Take a look at our More For You options or chat with us today for a quick quote.
  • Is window cleaning offered?
    Yes, we provide interior window cleaning. Take a look at our More For You options or chat with us today for a quick quote.
  • How soon should I cancel my appointment?
    You must cancel your appointment at least 24 hours before your scheduled appointment time. Contact us at (718) 300-7853 or chat with us today for quick response to more queries.
  • If I do not cancel my appointment within 24 hours will there be a charge?
    Yes, there will be a fee of 15% of the total cost for the service(s) scheduled. Contact us at (718) 300-7853 or chat with us today for quick response to more queries.

Billing,
Terms & Conditions

Payments Accepted

We accept any credit or debit card such as MasterCard and Visa. We do not accept cash payments. All services are paid through our website or Venmo.

Cancellation Policy

Tidy Cleaning Care under Tidy Mc Services LLC. requires a [24] hours cancellation notice. Tidy Cleaning Care does not charge a fee as long as you notify our office at 718-300-7853 or tidycleaning.care@gmail.com during regular business hours within the agreed time frame. ​Please note that if you cancel an upcoming reservation in less than [24] hours in advance, a fee of [15]% of the cleaning cost will be charged and the remaining amount will be refundable electronically.

 

Cleaning service plans and frequency can be canceled at any time, and will expire at the end of your current billing cycle. Please note that you must notify us at least [7] days in advance of the end of your billing cycle. We will charge you for the services provided and the remaining amount, if any, will be refunded electronically. All service cancellations in less than [7] days will incur a $45 fee.

Rescheduled Reservation 

Reservations must be rescheduled at least [24] hours in advance. All reservations rescheduled in less than [24] hours will have an additional charge of $35.

Late Access Fee  

Your cleaning service is scheduled to start on time, please note that you will be notified by text and email that your cleaner is ready to start your service. If your cleaner waits longer than [15] minutes to gain access to your residence, please note that a late access fee of $25 will be charged to your account. 

Plans and Packages Restrictions

Restrictions may apply to all cleaning plans and packages. We strongly encourage all our valuable customers to read the restrictions before booking any service.

100% Satisfaction Guaranteed

Your satisfaction is very important to us, that is why all our cleaning services are guaranteed. We will notify you half an hour before your service is completed. We recommend that you check all areas before your cleaner leaves to ensure it meets your expectations. If you were unable to check all areas and your service was not completed to your satisfaction, please contact us at (718) 300-7853 immediately. We will review your claim along with photos or videos of the areas that were not clean. A claim will be opened, you will be notified of the resolution of your claim within [1-2] hours. All claims must be made within [8] hours of completion of service. After [8] hours we will not be able to process your claim or guarantee that we will send the cleaner back to complete your service to your satisfaction. No monetary refunds will be made at any time for any reason.

Contact Us

Don't hesitate to get in touch with us if you need any assistance with your reservation or if you have any inquiries. 

100% Satisfaction Guaranteed.

We're here for you.

Tidy Cleaning Care

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