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FAQ
The Ins And Outs of How We Do Business
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Do I need to provide cleaning supplies?We will gladly provide you with the necessary house cleaning supplies for an additional cost of $14. Prices for commercial cleaning supplies can vary. Contact us today at tidycleaning.care@gmail.com for a free quote.
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Is window cleaning offered?Yes, we provide interior window cleaning.
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How soon should I cancel my appointment?You must cancel your appointment at least 24 hours before your scheduled appointment time.
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If I do not cancel my appointment within 24 hours will there be a charge?Yes, there will be a fee of 25% of the total cost for the service(s) scheduled.
Billing & Pricing
Payments Accepted
We accept any credit or debit card such as MasterCard and Visa. We do not accept cash payments. All services are paid through our website or Venmo.
Cancellation Policy
Tidy Cleaning Care requires a [24-hour] cancellation notice. Tidy Cleaning Care does not charge a fee as long as you notify our office at 718-300-7853 or tidycleaning.care@gmail.com during regular business hours within the agreed time frame. Please note that if you cancel an upcoming reservation in less than [24] hours in advance, a fee of [25]% of the cleaning cost will be charged and the remaining amount will be refundable electronically or by check.
Cleaning service frequency can be canceled at any time, your cleaning service will expire at the end of your current billing cycle. Please note that you must notify us 7 days prior to the end of your billing cycle. We will charge you for the services provided and the remaining amount, if any, will be refunded electronically or by check. All service cancellations in less than [7] days will incur a $55 fee.
Rescheduled Reservation
Reservations must be rescheduled at least [24] hours in advance. All reservations rescheduled in less than [24] hours will have an additional charge of $35.
Late Access Fee
Your cleaning service is scheduled to start on time, please note that you will be notified by text and email that your cleaner is ready to start your service. If your cleaner waits longer than 15 minutes to gain access to your residence, please note that a late access fee of $25 will be charged to your account.
Contact Us
Don't hesitate to get in touch with us if you need any assistance with your reservation or if you have any inquiries.
100% Satisfaction Guaranteed.
We're here for you.
Tidy Cleaning Care