Policies & Procedures
Cancellation Policy
We require a 24-hour notice for cancellations. Cancellations made within this timeframe during business hours will not incur a fee.
To cancel, contact us at:
📞 (718) 300-7853
📧 info@tidycleaning.care
Cancellations made with less than 24 hours’ notice will incur a 50% cancellation fee based on the total service cost. The remaining balance will be refunded electronically.
Once cleaners arrive at your location, services cannot be reduced, though you may add or extend services based on availability.
Rescheduling Policy
Rescheduling must be requested at least 48 hours (2 days) in advance. Requests with less than 48 hours’ notice will incur a 50% rescheduling fee based on the total service cost.
Payment Methods
We accept credit and debit cards (Visa, MasterCard, Discover, American Express).
Cash is not accepted.
You may pay via:
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Our Website
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Zelle (Send to (718) 300-7853 | Recipient: Tidy Mc Services LLC)
💳 A 4% transaction fee applies to all non-Zelle payments (imposed by your financial institution).
Invoices & Payment Timeline
You will receive a separate email with your invoice after booking or quote confirmation. Full payment is required at least 12 hours before your scheduled cleaning. Late payments will result in a $35 late fee.
Late Access Fee
You will be notified via text and email when your cleaner is ready to begin. If access is delayed by more than 15 minutes, a $25 late access fee will be applied.
No-Show Fee
If you fail to appear for your appointment or provide access—and do not give 24 hours' notice—a 50% no-show fee will be charged. This fee helps offset the time, transportation, and resources reserved for your booking, which cannot be reallocated on short notice.
Cleaning Plans & Packages
Cleaning plans may include service-specific restrictions—please review them carefully before booking. We strive to complete all cleaning services within the reserved time. If more time is needed, you’ll be notified at least 1 hour in advance and may choose to:
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Conclude the service as scheduled, or
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Extend the service for an additional fee.
Pending Bookings
Any unused cleaning from your plan will be saved as a pending service credit for future use.
Plan Cancellations
You may cancel your cleaning plan at any time. Service will continue through your current billing cycle. Cancellation requests must be submitted at least 7 days before the cycle ends. Late cancellations will result in a $45 cancellation fee.
Cleaner Assignment & Requests
Once your account is active, you’ll be assigned a dedicated cleaner. We aim for consistency and will send the same cleaner whenever possible. If you have a preferred cleaner, let us know — we’ll do our best to accommodate your request.
100% Satisfaction Guarantee
Your satisfaction is extremely important to us. That’s why we back every service with a 100% satisfaction guarantee. We recommend that you review your space before your cleaners leave to ensure all tasks meet your expectations. If the service is not completed to your satisfaction, we will gladly provide an additional 30 minutes of service at no extra charge.
⚠️ This guarantee is valid only if concerns are reported before service completion, during the original service window or any approved extension. If the space is not inspected before the cleaner departs and issues are raised later—even the same day—we will be unable to return at no cost.
To ensure your satisfaction, we kindly ask that all clients inspect their space before completion and report any issues directly to the cleaner or our office.
Staff Safety Policy
If our team must cancel a service due to unsafe or hazardous conditions, 50% of the service cost will be charged. The remaining balance will be refunded.
Need Help?
Questions? Changes? Concerns? We’re here to assist you!
📞 (718) 300-7853
📧 info@tidycleaning.care