FAQ

Payments Accepted
We accept any credit or debit card such as MasterCard and Visa. We do not accept cash payments. All services are paid through our website or Venmo. Important: As of May 21st, 2024, a transaction fee of 3-4% will be added to your total service amount. A transaction fee is a fee charged to us by your financial institution to process your purchase.

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Cancellation Policy
Tidy Cleaning Care requires a 24-hour cancellation notice. Tidy Cleaning Care does not charge a fee as long as you notify our office at (718) 300-7853 or tidycleaning.care@gmail.com during regular business hours within the agreed-upon time frame. Please note that if you cancel an upcoming reservation with less than 24 hours' notice, a fee of [20]% of the cleaning cost will be charged and the remaining amount will be refunded electronically.

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Rescheduled Reservation 
Reservations must be rescheduled at least [24] hours in advance. All reservations rescheduled in less than [24] hours will have an additional charge of $35.

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Late Access Fee  
Your cleaning service is scheduled to start on time, please note that you will be notified by text and email that your cleaner is ready to start your service. If your cleaner waits longer than [15] minutes to gain access to your residence a late access fee of $25 will be charged to your account. 

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Plans and Packages Restrictions
Restrictions may apply to all plans, packages, and cleaning frequencies. We strongly encourage all of our valued customers to read the restrictions before booking any services. We will do our best to complete all of your cleaning needs within the timeframe specified in your booking, but if more time is needed due to additional care, you will be notified at least one hour in advance.

When you do not use a reservation, part of your already established cleaning plan or frequency services will fall into credit as a pending service that you can schedule at your convenience.

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Cleaning service plans and frequency services can be canceled at any time and will expire at the end of your current billing cycle. Please note that you must notify us at least [7] days before the end of your billing cycle. All service cancellations with less than [7] days' notice will incur a $45 fee.

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Cleaner Request
Once your account is first created, we assign you a cleaner. Our intention is for you to receive consistent service. We will always do our best to send you the same cleaner at every service. However, there are times when we cannot do so for various reasons, but if you would like to stick with a particular cleaner, please let us know and we will work with you to schedule the most suitable day/time.

100% Satisfaction Guaranteed

Your satisfaction is very important to us, which is why all of our cleaning services are guaranteed. We will notify you at least half an hour before your service is about to be completed. We recommend that you check that all areas have been cleaned to your satisfaction before your cleaners leave to ensure they meet your cleaning expectations. If your service was not completed to your satisfaction, we will extend your service for an additional hour free of charge. Once the service has been completed, we cannot process any claims under our guaranteed service policy. If you cannot verify that your cleaning staff met your expectations during the agreed cleaning schedule and extended time, we will not be able to process any claims. *No monetary refunds will be made at any time and for any reason.*

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Safety
If your service must be canceled immediately due to a security concern towards any of our staff members during the cleaning service, 50% of the total cost of your service will be charged and the remaining amount will be refunded.

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Contact Us
Please don't hesitate to contact us if you need any assistance with your reservation or if you have any inquiries. 

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100% Satisfaction Guaranteed.
We're here for you.
Tidy Cleaning Care